Endpoint services

Technical support for all of your devices

Help when you need it, so your credit union is always supported

Get remote troubleshooting support for hardware and software issues with Endpoint Services.

Our experienced professionals provide credit unions with effective technical support for desktops, laptops, printers, in-branch servers and mobile devices. We can further host remote applications on dedicated virtual servers in our cloud environment so your team can access these applications remotely through a dedicated web portal.

We have 3 solutions to meet your desktop needs:

  • Traditional endpoint support
  • Remote Desktop Services (RDS)
  • Azure Virtual Desktop (coming soon)

endpoint support services

Workstation support

/ Virtual help when you need it

We provide remote desktop support to our clients using various collaboration tools to help troubleshoot hardware and software issues. Our experienced professionals with credit union expertise understand industry standards and best practices to serve you better.

We research, define and maintain technical standards subject to standard software and hardware lifecycles so that you don’t have to. Remote desk-side assistance is delivered through various collaboration tools that enable interactive help, so we can work with your team to resolve any issues they encounter. We also offer complete remote deployment capabilities without the need for on-site resources.

Mobile device support

/ Remote assistance for all of your devices

As the need for a modern workplace expands, so does the need to securely manage mobile devices. Our team of experts are here to support you with mobile device support.

Branch server support

/ Expert virtual help in-branch

Our subject matter experts have the ability to remotely manage and support all your in-branch server needs. We have an in-depth understanding of branch server configurations specific to the credit union system, which helps us better support you.

Remote desktop services

RDS remote apps

/ Quick deployment of applications and updates

With RDS remote apps, you can efficiently deploy programs to devices across your enterprise. This is especially useful if you have programs that are frequently updated, infrequently used or difficult to manage.

Secure remote access

/ Enable a mobile workforce

Expand your team’s mobility to meet members anywhere and access all applications securely.

Improve data access at branch offices

/ Grant employees the access they need to perform daily tasks

The RDS remote application can improve program performance for branch office employees who need access to centralized data stores. RDS applications are optimized for data intensive programs accessed over low-speed connections.

Secure and efficient applications

/ Store your data safely in one place

Programs are installed and run on Celero’s managed servers, resulting in less time to implement and provide ongoing application maintenance. Using RDS remote applications can improve security because data never leaves our data centre.


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