Digital Transformation

Stay adaptive with a strategy centered around better member experiences

Pivot towards the future with help from Celero experts

Digital transformation allows you to embed agility into all facets of your organization. From your employees and internal culture to the technology you use to deliver seamless member experiences, digital transformation helps you keep pace with the evolution of banking to better meet the needs of your members and support their financial well-being.

Our digital transformation experts can help you rethink your operating model, reorient for member-centricity, and align your operations so you can thrive amidst change. We take an outside-in approach to understand your members needs, behaviours and expectations through direct member engagement and research. A member-centric perspective informs every aspect of your digital transformation strategy for a roadmap and change management approach to achieve your digital ambitions.

Our transformation experts work alongside your teams to create new ways of working that generate momentum and sustain change.

What our clients say about us

It was imperative that we shift as an organization to both meet our current members’ evolving expectations and attract and retain new members. Through consultation with Celero, we recognized the need to have a deeper understanding of our members, and then take critical steps to transform our culture, operations and member experience to deliver an exceptional service and trusted advisor experience across all member touchpoints.

Ronda Morin, Vice President, Credit at Lakeland Credit Union

digital transformation consulting

Explore our services

We use industry best practices and deep credit union experience to tailor our digital transformation services to your ambitions and strategic business objectives.

Strategy and planning

/ Plotting your path to success

Our expert strategists help you define your path to harness digital capabilities, achieve organizational agility and empower your credit union to respond to evolving member needs and market conditions for the future. We equip you with the strategy and roadmap to get there.

Board and executive education

/ Preparing your leaders for the future

We engage with your key stakeholders to cultivate a shared understanding of digital transformation, to define your credit union’s digital ambition and ultimately what it will mean for your credit union.

Maturity and readiness assessment

/ Meeting you where you're at to plan for tomorrow

Our digital and technical assessment informs future planning and your organizational readiness.

Experience design and innovation

/ Putting members first in every aspect of your transformation journey

We employ the tools of user-centric & human-centred design including design thinking, member research, member personas, end-to-end member experience journey maps, service blueprints and business modelling to innovate your member experience and inform your transformation strategy.

Web and mobile experience design

/ Making your vision a reality

We offer member insight-driven web and mobile design, content strategy, SEO and information architecture services.

Organizational process improvement

/ Helping you be better every day

We work with you to transform your operational processes to gain efficiency, optimize your member experience and cultivate continuous operational improvement.

Organizational change management

/ Bringing your entire team along on the journey

We work alongside your team to build a culture of change and empower everyone in your organization by introducing new ways of working to successfully deliver continuous change.

Case Study

Weyburn Credit Union: Putting Members First Through Digital Transformation

Read the case study

Discover our related services

We offer a range of supporting services to ensure your success

Technology consulting

Improve your technology planning, operations, and management functions by building the technologies you use around your business needs with help from our technology consulting experts.

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Learn more about our core banking training for your employees

Employee training

Celero offers a wide variety of training courses to support your employees and deliver on our promise to help you get the most from your technology investment.

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Everything you Need to Know About Celero’s Employee Training Services

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Celero Spotlight

Celero Spotlight: Digital Transformation Interview with Don Shumlich, CEO of Weyburn Credit Union

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How to Turn Your Employees into a “Human Firewall” for Your Credit Union

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Celero Spotlight

Celero Spotlight: Ryan Janke Discusses Weyburn Credit Union’s Digital Transformation Journey

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Christian Credit Union’s Digital Transformation Journey to Data Insights and Managed IT

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Explore our solutions

Integrate more of your technology with our suite of products and services

Celero Xchange™

Take digital transformation to the next level with our open banking integration platform

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Security Services

Safeguard member data and keep your systems protected with our security solutions

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Managed Services

Get the software, hardware and data storage you need for frictionless operations

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Strategic Consulting

Executive-level consulting expertise to help you on your digital transformation journey

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Core Banking

A complete core banking solution to modernize your systems

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get in touch

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