It was imperative that we shift as an organization to both meet our current members’ evolving expectations and attract and retain new members. Through consultation with Celero, we recognized the need to have a deeper understanding of our members, and then take critical steps to transform our culture, operations and member experience to deliver an exceptional service and trusted advisor experience across all member touchpoints.

Ronda Morin, Vice President, Credit at Lakeland Credit Union

Working with Celero’s technology consultants has given us the ability to make better decisions in terms of our technology investments, to see how each purchase contributes to our now formalized, larger IT strategy and to prioritize critical services. Our consultant took the time to understand the constraints of our organization regarding costs and regulatory requirements and provided affordable solutions or options that we had not considered. I highly recommend this service to credit unions who, like us, are trying to run technology from the corner of their desk. This service provides management with expertise not easily found in smaller organizations.

Kory Eastman, General Manager, Flin Flon Credit Union