DUCA Credit Union Chooses Fiserv to Deepen Member Relationships and Increase Agility

OCTOBER 01, 2019Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that DUCA Financial Services Credit Union Ltd. (DUCA) based in Toronto, Ontario has selected Fiserv for core account processing in a bid to modernize operations, better serve members, gain efficiencies and increase overall agility.

DUCA selected the DNA® core account processing platform from Fiserv to better leverage account data in an effort to anticipate member needs and streamline processes. The credit union’s transition to the new core platform will be led by Canadian financial technology provider Celero, a firm that enables credit unions across Canada to implement technology solutions that accelerate their digital transformation.

“At DUCA, our members are actually owners, which puts them at the center of every decision we make,” said Doug Conick, president & CEO, DUCA. “Our approach combines ‘high tech’ with ‘high touch,’ where we use the efficiencies of technology to further enhance close relationships with members. To that end, we needed an intelligent, agile core platform provider that will strengthen our ability serve our members both now and in the future.”

DUCA will be particularly well served by the innovative relational data architecture DNA utilizes. DNA stores, manages, and connects to information in a way that provides a global view of member relationships, enabling credit union staff to better understand and anticipate member needs. The core system is recognized by industry-leading analysts for its flexible, relationship driven data model.

“Our focus is on helping credit unions like DUCA gain the operational and relationship management advantages they need to accelerate their growth strategies. Through our technology integration experience and partnerships with organizations like Fiserv, we are helping drive credit unions’ digital transformation goals forward,” said Simon Vincent, executive vice president, Banking and Omnichannel Solutions, Celero.

“With DNA, DUCA is investing in a long-term technology platform that provides a global view of member relationships and the flexibility to address members’ evolving needs,” said Rob Palin, General Manager, Canada, Fiserv. “Along with our partner, Celero, we look forward to helping DUCA meet its aggressive implementation timeline and growth initiatives.”

In a world that is moving faster than ever before, Fiserv helps clients deliver solutions that are in step with the way people live and work today – financial services at the speed of life. Learn more at: fiserv.com.

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About DUCA Credit Union

DUCA Financial Services Credit Union Ltd. (DUCA) was formed in 1954 and has grown from a single branch credit union in Toronto to branches across the GTA and Central Ontario with over 70,000 Members. DUCA provides comprehensive banking services to both individuals and businesses through an innovative Co-Operative Banking model.

With no-fee banking, attractive mortgage and lending rates, a Profit Sharing program that rewards Members, and a commitment to communities, DUCA is an excellent alternative to traditional banking institutions. For more information, visit www.duca.com.

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences in step with the way people live and work today. For 35 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization.

Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World’s Most Admired Companies® for six consecutive years, recognized for strength of business model, people management, social responsibility and innovation leadership. Visit fiserv.com and follow on LinkedIn, Facebook and Twitter for more information and the latest company news.


Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. Clients trust Celero’s proven track record delivering innovative banking technologies, digital and payment solutions, cloud computing, outsourcing, IT, and advisory services.

Celero offers reliability and security through its world-class hosted banking system and data centre operations. With key partnerships across the globe, Celero also brings the scale and extensive capabilities of multinational technology companies and the focused expertise of fintech startups. For more information, visit celero.ca.